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News | Clients are No. 1 Priority for Growing Company

July 2014

Customer service reigns at eSchoolView

Customer service reigns at eSchoolView where the company that has pulled in awards for its corporate caring is watching its client base grow with new and returning clients.

Newark City Schools, one of eSchoolView first clients, has returned after using another provider because officials wanted a new custom design and couldn’t find a vendor that topped the support the company offers. A companion responsive mobile website was also critical.

“The move back to eSchoolView's CMS and design has been overwhelmingly positive for us,” Seth Roy, the district’s director of communication, said. “The design matched my vision for our web presence and brand, and the Content Management System is easy to use and versatile.”

The eSchoolView Content Management System (CMS) hailed for its ease-of-use has nearly 20 components. News articles, videos, photo galleries, surveys, quizzes and more can easily be added to any page or section of the tailored website.

“Customer support and feedback is critical to our success whereby collaboration with school staff from teachers, IT directors and superintendents provides the foundation of the products we build,” Executive Director Rob O’Leary said. “We celebrate every new contract, but seeing a customer return is a true testament to our team’s commitment to our core belief of doing right by our clients.”

Whitehall City Schools took a turn at developing its own website after a leaving another provider but turned to eSchoolView for a fresh new look and redevelopment of its district’s visual brand. School officials said they selected the company for the project because of the transparent and reasonable cost structure for set-up and hosting.

eSchoolView also offers personalized training and support as part of all of its competitively priced contracts — an important element not always included by other providers. Software bundled with education management products help districts meet a number of needs from content development to online classroom learning environments to facility and event scheduling.

Time for a new custom-designed website is what drew Mayfield City Schools to eSchoolView for a fresh start. The need for a Content Management System that is easy to use was also a top priority in transitioning the site to the Columbus, Ohio-based company.

Norwood City Schools in the Cincinnati area selected eSchoolView for its flexibility. In addition to an overhauled design and responsive mobile website, the district will use the company’s emergency alert system, Instant Connect, and custom online forms to manage student directory and medical information.

eSchoolView provides services to K-12 school districts of all kinds: public, private, faith-based and charters. The company recently opened a southeastern location in Charlotte, North Carolina.