Customer Service and Specialized Training for Website Management
Michelle Vroom's Blog Page
We Promise The Same Great Service
Posted 8/13/2013 at 12:40:35 PM by Michelle Vroom [System User]
From the very beginning, eSchoolView has been built on a foundation of great customer service. We want our clients to get the most out of our content management system, and we are dedicated to providing all necessary training and support.
Unlike many companies that consider support and training the same service, we consider these services separate. Our support and training includes:
- Five hours of training each year—Our clients can schedule an additional five hours of training for new staff members on the software or offer professional development
- Unlimited and free technical support anytime through a variety of means—within 24 hours!
- We do not require our clients to funnel questions through one district representative—we are available to every one of our clients’ organizations, anytime.
Our clients can access this unlimited technical support in several ways including—phone, email, as well as several training videos that are accessible through our CMS. These videos are 2-3 minute flash streaming video clips on how to do just about anything in our software. There is also an online technical support request button available in our software on every page, giving clients access to support with just the click of a button.
eSchoolView knows a product is only effective if it is understood and used well. Our support team is dedicated to making sure our clients not only know the possibilities our software creates, but also learn the skills to use the CMS to its potential.
For additional information or ideas on saving resources contact us! 1.888.932.6460